QMS 4 - EVALUATION & CONTINUAL IMPROVEMENT

4.1.0 Overview

Illuminating the Path to ISO 15189 (SLMTA 3) e-Learning Course
  • Overview

An effective Occurrence Management System (OMS) facilitates the continuous improvement effort by identifying process problems or potential problems that can affect patient safety, consume resources, and adversely impact the ability to provide quality services. Understanding the process interactions within an OMS can play a pivotal role in designing an OMS that is able to utilize a risk-based approach towards prioritizing, designing, and implementing improvement projects.

 QMS 4.1 References

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ISO 9001:2015 Part 3: Risk-based Thinking Goes from Implicit to Explicit. (n.d.). Retrieved March 6, 2016, from Master Control: http://www.mastercontrol.com/downloadables/customervideos/standalone.html?c=145

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Vinton, E., & George, C. (2014, May/June). Staff leadership Key to Enhancing the Root Cause Analysis Process. Topic in Patient Safety, 14(3), pp. 1,4.

Wachter, R. M., & Pronovost, P. J. (2009+, October 1). Balancing "No Blame" with Accountability in Patient Safety. The New England Journal of Medicine, 361(14), 1401-1406.

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